FAQS


Refund & Replacement Policies


If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us at support@propelgear.com within 48 hours after receiving your item.

Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:

Items are faulty – damaged/broken or soiled upon arrival.
Parcels that are lost in transit.
We do not accept returns or refunds if customer changes their mind after receiving their order(s) or if the order has been shipped.
Note: PROPELGEAR will not be held liable for any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.

Cancellations

You may request a cancellation within 6 hours of purchase. Otherwise, you will receive a partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions for processing times.

Do you ship internationally?

Yes! We ship worldwide.

How do I track my package?

You can check on the status of your order at any time by going to the following link: Order Status. You can also reach out to our customer support desk at support@propelgear.com ask us any question anytime.  


How long does it take for an order to arrive?

Once shipped, your order will arrive within 4 to 25 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 60 business days, depending on how fast customs clearances take place and due to having multiple warehouses overseas. You’ll receive an email confirmation once your order has shipped. Feel free to email us to check your order status. We're happy to help.