Refund Policy


Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.

Our store does NOT accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:

Items are faulty – damaged/broken or soiled upon arrival. Parcels that is lost in transit. We do not accept returns or refunds if customer changes their mind after receiving their order(s). Note: Propelgear will not be held liable to any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. international customers must provide a phone number.

If you have other concerns, please contact our Customer Service via email (support@propelgear.com) 

Cancellation Policy

Can I cancel my order(s)? Yes. Cancellations must be made within 6 hours of order placement. Send us an email within 6 hours and let us know the reason why you wish to cancel your order.

We do not accept cancellation of orders outside the 6 hours window.

All refunds will be processed within 24-48 hours.

Late or missing refunds (if applicable) If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us support@propelgear.com

Satisfaction/Money back guarantee

For a select amount of products, we offer a satisfaction and money back guarantee. You may try the products within reason and return them to us within 30 days of purchase– and get your money back. Should you be dissatisfied with your purchase, you must return it to us within 30 days. Any returns received beyond the 30-days grace period will be rejected. Should you wish to return your package in accordance with the satisfaction guarantee, you will need to include a note in your parcel that explicitly says that you would wish to use the satisfaction guarantee. Please be aware that the satisfaction guarantee only applies to customers that have tried the products - if the products are unused, then our normal return conditions apply.